1. Overview
At OutreachProxy, we strive to provide reliable, high-quality proxy services. This Refund Policy outlines the conditions under which refunds may be issued.
2. Refund Eligibility
Refunds are available within 7 days of purchase, exclusively for service malfunctions that render the proxies unusable.
To be eligible for a refund, you must:
- Request the refund within 7 days of your purchase date
- Demonstrate that the proxies experienced a technical malfunction
- Show that the malfunction made the proxies unusable for their intended purpose
- Have contacted our support team and allowed us to attempt to resolve the issue
3. What Qualifies as a Malfunction
A refund-eligible malfunction includes:
- Proxies that fail to connect or establish connections
- Significant and persistent connectivity issues on our end
- IP addresses that are dead or non-functional upon delivery
- Authentication credentials that do not work
- Service outages exceeding 24 hours without resolution
4. What Does NOT Qualify for a Refund
The following situations are NOT eligible for refunds:
- Change of mind or no longer needing the service
- Proxies being blocked by specific websites (this is normal proxy behavior)
- Account suspension due to violation of our Acceptable Use Policy
- Dissatisfaction with proxy speed (within normal parameters)
- Issues caused by your software, network, or configuration
- Third-party platform bans or restrictions
- Requests made after the 7-day refund window
- Partial usage of the subscription period
- Subscription renewals (only first-time purchases are eligible)
5. How to Request a Refund
To request a refund:
- Contact our support team via Telegram within 7 days of purchase
- Provide your account email and order details
- Describe the malfunction in detail
- Include screenshots, error logs, or other evidence of the issue
- Allow our team to investigate and attempt to resolve the issue first
6. Refund Process
Once a refund request is approved:
- We will process the refund within 5-7 business days
- Refunds will be issued to the original payment method
- For credit card payments, it may take an additional 5-10 business days to appear on your statement
- For cryptocurrency payments, refunds will be issued in USD equivalent to your account balance or via alternative arrangement
- Your proxy access will be revoked upon refund approval
7. Subscription Cancellations
Subscription cancellations are different from refunds:
- You can cancel your subscription at any time through the dashboard
- Cancellation stops future renewals but does not provide a refund
- You retain access until the end of your current billing period
- Partial months are not refunded upon cancellation
8. Balance/Credit Payments
For purchases made using account balance or referral credits:
- Approved refunds will be credited back to your account balance
- Balance credits are non-refundable for cash
- Credits can be used for future purchases
9. Disputes
If you disagree with a refund decision:
- You may request a review by contacting our support team
- Provide any additional evidence to support your claim
- We will review and respond within 48 hours
Chargebacks filed without first contacting our support team may result in permanent account suspension and blacklisting.
10. Contact Us
For refund requests or questions about this policy, please contact our support team via Telegram.